Ecko Cables had long back established a ‘ grip on quality ’ of our products. With the introduction of ISO 9001:2000 Quality Management Systems in our all three units, we have concentrated on other aspects of quality, while continually improving quality level of our products. In fact, ISO 9001:2000  has come out as a change agent for us. It has given us an opportunity to look closely at what we are doing and where we need to improve.

Fulfillment of customer requirements has always resulted in non-receipt of complaints. All of us were happy with this situation. But ISO 9001:2000 work environment made us a little uneasy. It forced us to start putting questions to ourselves if absence of customer complaints and meeting customer requirements can be really taken as an indicator of high customer satisfaction. The honest answer came as ‘NO’.

We decided that as far as the customer is concerned, a product that has not been delivered on time and in right quantity and in an undamaged condition has about the same status as a defective product. However to reach the stage of honestly admitting that ‘NO’, we had to train ourselves again and again in the concepts and principles of ISO 9001:2000 management. In this way, training also came out to be another important aspect deserving our fullest consideration.